FAQs

Answers to our most popular questions

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1. How can I contact you?

The easiest and fastest way to contact me is via email, at cpoulin@voyages-extraordinaires.ca. You can also call me at 819-208-6147, in the evening and on weekends. Do not hesitate to leave a message, and feel free to contact me in the language of your choice, be it French, English or German.

2. How do I pay you?

Payment is best made via one of the major credit cards. You can also pay by cheque or money transfer, but please not additional fees may apply.

3. Do you have any additional fees?

Yes, I do charge professional fees for some of my services:
  • For airplane ticket, there is a $25+HST non-refundable fee per segment, per passenger.
  • For trains and boats/ferries, there is a $15+HST non-refundable fee per segment, per passenger.
  • For trip and itinerary planning, there is a $15+HST non-refundable fee per travel day, e.g., a 10 day trip plan would be $150+HST.

4. I live outside Ottawa/Ontario. Will you be able to help me?

Regardless of where you live - Halifax, Ottawa, Comox, etc. - I will be happy to help you with your travel needs. The only thing I may not be able to help you with is travel insurance, but I have colleagues who will be able to help.

5. Do you sell travel insurance?

I am a licensed Manulife travel insurance agent for the province of Ontario; I will be happy to provide you with information and quotes to protect yourself and you loved ones before and during your travels. If you live outside the province of Ontario, however, I am not allowed to sell you travel insurance products. That being said, I will be happy to refer you to one of my colleagues of is licence to sell in your province of residence.
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